Privacy Policy

At NOVOBLOC TECHNOLOGIES PRIVATE LIMITED ("Novobloc", "we", "us", or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website novobloc.in and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

By accessing or using our website and services, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register on our website or create an account
• Subscribe to our newsletter or marketing communications
• Request customer support or contact us through our contact forms
• Engage our services or request a quote
• Participate in surveys, contests, or promotional activities
• Make a payment or transaction

The personal information we collect may include:

• Name, email address, phone number, and postal address
• Company name and business information
• Payment information (processed securely through third-party payment processors)
• Project requirements and specifications
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address and geolocation data
• Browser type and version
• Operating system and device information
• Access times, dates, and duration of visits
• Pages viewed, links clicked, and navigation patterns
• Referring website addresses
• Search terms used to find our website

Payment Information

When you make payments for our services, we use third-party payment processors (such as Razorpay) to handle payment transactions. We do not store your complete payment card details on our servers. Payment information is processed securely by our payment service providers in accordance with their privacy policies and industry standards.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our services
• Processing transactions and managing payments
• Communicating with you about your projects, inquiries, and service updates
• Sending marketing communications (with your consent, where required)
• Responding to your questions, comments, and support requests
• Personalizing your experience on our website
• Analyzing usage patterns, trends, and website performance
• Detecting, preventing, and addressing technical issues, fraud, or security threats
• Complying with legal obligations and enforcing our terms of service
• Conducting research and analytics to improve our services

Legal Basis for Processing Personal Information

We process your personal information based on the following legal grounds:

• Consent: When you have given clear consent for us to process your personal information
• Contract Performance: To fulfill our contractual obligations and provide requested services
• Legal Obligation: To comply with applicable laws and regulations
• Legitimate Interests: For our legitimate business interests, such as improving our services and preventing fraud

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Secure storage of data with access controls
• Regular security assessments and updates
• Employee training on data protection and privacy
• Restricted access to personal information on a need-to-know basis
• Regular backups and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

Types of cookies we use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
• Preference Cookies: Remember your preferences and settings

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Third-Party Services

We may use third-party services to help us operate our website and provide our services. These third parties may have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Third-party services we use include:

• Payment Processors: Razorpay and other payment gateways for processing transactions
• Analytics Services: Google Analytics and similar tools for website analytics
• Hosting Services: Cloud hosting providers for website and data storage
• Email Services: Email service providers for sending communications
• Customer Support: Support platforms for managing customer inquiries

Our website may also contain links to third-party websites and services. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

Factors that determine retention periods include:

• The nature and sensitivity of the information
• Legal and regulatory requirements
• The purposes for which we process the information
• Whether we can achieve those purposes through other means

Children's Privacy

Our services are not intended for users under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to delete that information.

International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

If you are located outside India and choose to provide information to us, please note that we transfer the data to India and process it there. By using our services, you consent to the transfer of your information to India and processing in accordance with this Privacy Policy.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to Access: Request access to your personal information we hold
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information (subject to legal obligations)
• Right to Restrict Processing: Request restriction of processing your personal information
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing of your personal information for certain purposes
• Right to Withdraw Consent: Withdraw consent where processing is based on consent
• Right to Lodge a Complaint: File a complaint with a supervisory authority

To exercise any of these rights, please contact us at hello@novobloc.in. We will respond to your request within 30 days (or as required by applicable law).

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by:

• Posting the updated Privacy Policy on this page
• Updating the "Last updated" date at the top of this Privacy Policy
• Sending you an email notification (for significant changes)

Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: